Data Privacy Policy

This Data Privacy Policy outlines how Ilara Health Limited (“Company”, “we”, “us” or “our”) collects, uses, stores, and protects the personal information of our customers, clients, and other individuals who interact with our services (“you” or “users”). This Data Privacy Policy applies to all data collected by Company, both online and offline, on any platform (including websites, mobile applications, and offline documents).

1. Information We Collect

We may collect and process the following types of information about you:

• Personal contact information such as your name, email address, physical address, telephone number, and other contact information;
• Profile information such as your username, profile picture, or other profile information;
• Financial information such as your credit card information, bank account information, and other payment information;
• Technical information such as your IP address, device ID, browser type and version, and other technical information;
• Usage information such as your interactions with our services, including pages viewed and products purchased;
• Other information that you provide to us, such as information when you participate in contests, surveys, or other promotional events.

2. How We Use Your Information

We use the information we collect about you to:

• Provide our services to you;
• Process your orders and transactions;
• Send you promotional materials and other communications;
• Respond to your inquiries;
• Improve our services and develop new products and services;
• Personalise your experience;
• Monitor and analyse usage and trends;
• Protect our services from abuse;
• Comply with applicable laws and regulations.

3. How We Share Your Information

We may share your information with:

• Our partners and service providers who provide services on our behalf;
• Government agencies or other third parties in response to a court order, subpoena, or other legal process;
• Other third parties as permitted by law or with your consent;
• Other third parties in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, or potential threats.

4. Your Rights

You have the right to:

• Access and/or update your personal information;
• Request that we delete your personal information;
• Object to the processing of your personal information;
• Request that we restrict the processing of your personal information;
• Request a copy of your personal information;
• Withdraw your consent for us to process your personal information;
• Opt out of promotional materials and other communications.

5. Data Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure or destruction, and have security measures in place to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Links to Other Websites

Our services may contain links to other websites or services that are not owned or controlled by us. We are not responsible for the data privacy practices of third parties.

8. Data Protection Officer

We have appointed a Data Protection Officer (“DPO”) to oversee our compliance with this Data Privacy Policy and applicable data protection laws. If you have any questions or concerns about our data privacy practices, or if you need to contact our DPO, please email us at dpo@ilarahealth.com.

9. Changes to this Data Privacy Policy

We may update or modify this Data Privacy Policy from time to time. We will notify you of any changes by posting the revised Data Privacy Policy on our website. The revised Data Privacy Policy will be effective as of the date it is posted.

10. Contact Us

If you have any questions or concerns about this Data Privacy Policy, please contact us at dpo@ilarahealth.com.

This Data Privacy Policy was last updated on January 15, 2023.